Terms of service

Welcome to Royal Products. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

  • This website is operated by Royal Products, based in Mohali, India.

  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to these Terms.

  • We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

2. Products & Services

  • We manufacture and sell candles and tissue paper products, suitable for everyday use, home décor, corporate gifting, and personal celebrations.

  • While we strive for accuracy, product colors, sizes, and designs may vary slightly from the images shown on our website.

  • All products are intended for safe use; however, candles must be used with care and kept away from children, flammable objects, and unattended areas.

3. Pricing & Payment

  • All prices listed are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • We reserve the right to modify prices at any time without prior notice.

  • Payments must be completed at checkout using the available payment methods on our website.

4. Shipping & Delivery

  • Please refer to our Shipping Policy for detailed information on processing, shipping charges, and delivery timelines.

  • Delivery estimates are approximate and may be affected by external factors beyond our control.

5. Refunds & Replacements

  • We currently do not accept returns.

  • Refunds, replacements, or store credits are available only if we are notified within 48 hours of delivery with supporting photographs of the damaged/defective product.

  • Please refer to our Refund Policy for full details.

6. User Responsibilities

By using our website, you agree that you will not:

  • Use our products or services for any unlawful or unauthorized purpose.

  • Attempt to interfere with the website’s functionality or security.

  • Misuse product images, content, or intellectual property without prior written consent.

7. Intellectual Property

  • All content on this website, including text, logos, product images, graphics, and designs, are the property of Royal Products and may not be used or reproduced without permission.

8. Limitation of Liability

  • Royal Products is not liable for any misuse of candles or other products purchased from us.

  • We are not responsible for delays, damages, or losses caused by courier services, natural events, or other circumstances beyond our control.

9. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Chandigarh, India.

10. Contact Us

If you have any questions about these Terms, please reach out to us at:

  • Email: royalproductsmohali@gmail.com

  • Working Hours: 10:00am - 7:00pm