Refund policy

At Royal Products, we value your trust and strive to ensure every product reaches you in perfect condition. While we currently do not accept returns, we do offer refunds, replacements, or store credit in case of damaged or defective products. Please read our policy below:

Eligibility for Refund/Replacement

  • Refunds, replacements, or store credits are available only if you notify us within 48 hours of delivery.

  • You must provide clear photographs of the product and its packaging as proof of damage/defect.

  • Requests made after 48 hours from the time of delivery will not be eligible.

Refund Process

  1. Contact us within 48 hours of receiving your order at royalproductsmohali@gmail.com

  2. Share your order details along with photographs of the product and packaging.

  3. Once verified, we will process your request within 5–7 business days.

Depending on the circumstances, you may receive:

  • A full or partial refund, or

  • A replacement product, or

  • Store credit for future purchases

Important Notes

  • We do not accept return shipments under any circumstances.

  • Refunds will be processed using the original payment method, where applicable.

  • In the case of replacements, shipping times may vary depending on product availability.

  • Refunds or replacements will not be provided for:

    • Minor variations in product color/design (as colors may vary from images shown).

    • Delays caused by courier partners or circumstances beyond our control.

 Contact Us

If you have any concerns regarding your order, please reach out within the 48-hour window:

  • Email: royalproductsmohali@gmail.com

  • Working Hours: 10:00am - 7:00pm

At Royal Products, your satisfaction means the most to us. We are committed to resolving issues quickly and fairly, so you can continue to enjoy our products with confidence.